Refund policy

Return & Refund Policy

At Cups & Curves, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we are here to make the return or refund process easy for our valued customers. This policy contains guidelines related to return and refund procedures as well as your rights under the Australian Consumer Law. 

Australian Consumer Law (ACL) Rights

ACL protects your rights. According to this law, you may be entitled to a replacement, repair, or refund if a product that you have bought is:

No company can exclude these rights. They apply in addition to any return policy we offer voluntarily.

Change of Mind Returns

ACL does not include change of mind returns; however, we at Cups and Curves want our customers to be satisfied with the purchase. Therefore, we allow change-of-mind returns under the following conditions:

Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchanges

For product exchange following terms and conditions apply:

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item:

Refunds

After refund approval, please allow a few days to receive the amount. Please keep in mind that: 

How to Initiate a Return

Below, you’ll find procedure for initiating a return at Cups and Curves:

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

Contact Us

For any questions about returns, refunds, or exchanges, please contact our support team at:

Email: support@cupsandcurves.com.au

Phone Number: +61 1300 550 401